Billing has undergone a seismic shift from being a sleepy back office system to an explosive growth industry attracting limelight attention throughout the industry.

Just as networks are the backbone of communication, the operations support system, including billing and customer care functions, are the backbone of the communication service provider. Traditionally viewed as little more than a necessary expense, the advent of a competitive market has transformed Billing into an important strategic tool. For many companies, traditional competitive benchmarks can no longer ensure loyalty. Essentially the best competitive point left is customer care and service, including billing.